Return Policy

Satvik Herbs Documentation

GENERAL RETURNS

Satvik Herbs is dedicated to bringing you the best products. If you are not completely satisfied with a product, please contact our Customer Service team within 30 days of the purchase date. We are dedicated to making sure you get the most out of your purchase. If we can’t make the product work for you, we will arrange a return or exchange of the item. All returns or exchanges are to be made within 30 days of original purchase. Please send an email to info@satvikherbs.com and include your order number and issues and someone on our team would be happy to assist you.

When you return a product, you will receive a full refund credited to your original payment method. Any original shipping fees are non-refundable. Please allow up to two weeks for the return to be processed. The amount credited to the Franchisee will be deducted in the next monthly cycle of Affiliate rewards (in USD).

Customers are responsible for return shipping charges, unless the return was a result of damage or error. Please return the product via UPS or US mail or another common carrier. We are not responsible for return packages that may be lost or damaged in transit; we recommend using a shipping method with tracking and insurance. Always keep your shipping receipt for proof.

All returned merchandise must be in original packaging. All original product packaging must be returned with every part of the product or it will not be accepted. We reserve the right to deny the return if the item is not returned complete with original packaging.

All returns are subject to approval by Satvik Herbs. We reserve the right to limit or refuse a return. If a return is received in the following condition, Satvik Herbs will not accept it and/or a fee may apply:

  • Order is refused upon delivery. Refusal of an order upon delivery is not an approved return and will be refused. If it’s accepted by our warehouse, a $15 fee will apply and be deducted from your refund.
  • Order is returned with "Return to Sender" notice. Writing Return to Sender is not an acceptable way to return an order. It will not be received by our warehouse and your shipper will return it to the return shipping address. If it is accepted by our warehouse, a $15 fee will apply. This fee will be deducted from your refund.
  • Returned item is not securely packaged for transit. Items not properly secured to prevent damage in transit are subject to a $15 fee. Please use original packing materials or a sturdy box with proper packing. Padded envelopes will not be accepted.
  • Returned item is damaged in transit. Return items damaged in transit will not be accepted for return or exchange. Please insure your return with the carrier.
  • Returned item arrives with postage due. If your return arrives with postage due, your order will be refused at the time of delivery. If your package is accepted, a flat $15 postage due fee will be deducted from your refund.

Satvik Herbs appreciates your assistance and understanding in adhering to our return policy. Please remember that we reserve the right to refuse a refund on any return shipment. Multiple return requests are subject to our review. Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer's expense or destroyed upon request.

Please email us at info@satvikherbs.com if you have any questions about whether you qualify for a return or exchange.

BROKEN/DAMAGED ITEMS

Once your order arrives, please examine it for any damage that may have occurred during shipping. If a product has been broken or damaged during shipping, we sincerely apologize! Please contact us immediately to get instructions for exchanging. If you find any issues in an order, please still keep any and all products and materials because we will need these to assist in obtaining an exchange. If possible, please take a picture of the box and/or any damages and retain those for any claims.

REFUSED/UNDELIVERABLE PACKAGES

If your package is refused or undeliverable at the time of delivery or marked return to sender, an undeliverable package fee will be assessed. The fee is $15.00 for domestic orders and $30.00 for international orders. Please double-check your shipping address before you place an order to avoid incurring this fee.

REWARD POINTS & MEMBER STATUS

If you return a product, any rewards earned on the purchase of that product will be deducted from the next monthly cycle of Franchisee Affiliate rewards.

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Satvik Herbs reserves the right to change and update this return policy at any time.